PRIVACY POLICY

We’re in a new digital era with a much needed focus on personal data. We want to be fully transparent about what we do with the data we have on you and where we get it from. Below you can see some of the cases in point.

For the volunteer privacy policy, please look here.

App and website

  • When you visit a website owned by Roskilde Festival, we may place a cookie on your device (remember, you can always block them), allowing us to enhance the user experience and functionality. We also use them to target you with digital ads. We do this because you've shown an interest in our festival, and to make sure you stay updated on our line-up, tickets, donations and much more. Look here for more info on our use of cookies.
  • When you use our app, a tracking code gives us information about the usage. It also shows us where the users are located on the festival site, allowing us to send push messages to users in a certain area. We do this for safety reasons. We can evaluate on audience flows for future festivals, predict audience attendance and communicate safety precautions based on your location. Another reason is enhancing your experience. We can suggest experiences close to your location or guide you to the festival areas you visit. All users are anonymous. We don't know who you are, and we don't want to know. Look here for our app privacy policy.
  • When you use the Wi-Fi at Roskilde Festival, we get to know your mobile device's network address. Other than that it's an op network and all users stay anonymous.

Ticket sale and shopping at Roskilde Festival

  • When you buy a ticket, we get to know your name, phone number, address and e-mail address. We appreciate that info because it tells us something about where in the world our audience is from. Furthermore, we can send you practical information, updates and, most importantly, your ticket to Roskilde Festival.
  • When you buy stuff at the festival, be it beer or silly hats, we don't record any personal data. We've heard one critical voice say that we could in fact trace everybody personally based on their purchases. Let's be straight about this: We can't, and most importantly, we won't! At Roskilde you're free. We simply make it possible for you to pay for stuff you'd like to buy, just like shops do.

E-mails and newsletters

  • When you sign up for our newsletter, you let us send you stuff about Roskilde Festival. We do this because you've shown an interest in our little event.
  • When you contact us at info@roskilde-festival.dk, your e-mails will be saved in our inbox until you get the answers you need. Thereafter, we’ll make sure that our e-mail thread will be deleted within 6 months after the festival.

Images, video and audio recordings

  • When we shoot photos and video at the festival, you might end up being in the recordings. If you’re the focal point of the content, we will always ask your approval to use the content in any commercial context. You may also be in some photos alongside a lot of other happy festival-goers. When that happens we’re not able to ask for everybody’s approval. If you have any questions, please contact us at gdpr@roskilde-festival.dk.  

Social media, voice assistant and third party-plugins

  • When you post an image on Instagram and tag it #RF19 we may show it on our big screens by the Orange and Arena stages. We do a screening of the photos first and we prefer happy faces and cheerful moments. If you prefer to stay off the screen, you can make your posts private, avoid using #RF19, or just let us know at gdpr@roskilde-festival.dk and we will leave you out.
  • When you visit a Facebook page owned by Roskilde Festival, Facebook collects data about your visit and your interactions with our pages. We use this to target you with digital ads on Facebook. We do this because you've shown an interest in our festival, and to make sure you stay updated on our line-up, tickets, donations and much more. All users are anonymous to us.
  • When you visit our website or use our app, you can connect with your Facebook account. By connecting with Facebook you can highlight your favourite artists, and create your own custom line-up and schedule - featuring your favourite artists. This is mainly to enhance your festival experience, but we may also use the data to communicate on safety precautions based on how many people might go to a specific concert. All users are anonymous to us.
  • Together with Hello Great Works, we have designed and developed a voice assistant for Roskilde Festival 2019 using Dialogflow by Google. Dialogflow is a set of voice and natural language processing APIs. Dialogflow is powered and run by Google. Roskilde Festival is not saving nor recording your data when you interact with the assistant, but you can learn more about how Google collects and use your data here if you choose to use the assistant.

Chip Wristband

If you do not create a profile for the chip:

  • If you choose to not create a profile in the app 'RF Wallet' then we won’t have any personal data about you.
  • We can’t track you via the chip, or see where you are at any given time.
  • At the festival this year there will be an audience flow test at selected gates, where your wristband will be scanned. Here, all data will remain anonymous, if you haven’t created a profile in the app 'RF Wallet'. The data will be used solely for statistical purposes, in order to dimension the gates better.

If you create a profile for the chip:

  • If you choose to create a profile in the app 'RF Wallet' we will know your name, email address and telephone number. We store this information to help with support requests.
  • If you choose to link your payment card to the app and thus to your chip wristband, we will also ask for your account number and/or credit card number. Roskilde Festival can not see your payment information, and the information is secured by DIBS, which is the gateway supplier.
  • If you buy something at a stall at the festival with your chip wristband, we can see where your chip wristband has been used, the time of the transaction, the product purchased and the amount purchased for. We use data for the potential reconstruction of any values that are on the wristband, if you as a guest contact us because your wristband has been stolen. For statistical purposes, we only use the data in an anonymous format.
  • If you use the chip wristband when delivering and/or redeeming reusable glass, we will be able to see the number of mugs at the same time as the location and time of this exchange. We use the data solely for statistical purposes.
  • At the festival this year there will be an audience flow test at selected gates, where your wristband will be scanned. Data regarding time and location will be collected here. The data will be used solely for statistical purposes, in order to dimension the gates better. All data recorded at the gates is anonymised immediately after Roskilde Festival—no later than 31 July.
  • The chip does not contain tracking and we can not track you, or see where you are at any given time. We can only see where you have been, if your wristband is scanned in connection with a test (see above).
  • All personal data will be rendered anonymous on 31 July unless you still have money left on your wristband. In that case we will save your data until 30 September to be able to transfer the money back to you. If we do not succeed with this, we will save your data until 31 December. After this date, we will delete all personal data, and only the sum of all collected data will remain. Your money will remain on your chip wristband profile and can be transferred back to you upon inquiry to Roskilde Festival with the physical chip.
  • Besides Roskilde Festival, only OnlinePOS and VenueManager have access to the data. VenueManager uses the data to determine whether a festival participant is assigned the right to be used in a specific situation. It could be access through a gate to a specific area. OnlinePOS uses the data to complete a transaction in our cash registers. They cannot use data in other ways than agreed upon with Roskilde Festival.
  • The data in Roskilde Festival's possession is locked in, protected by passwords, duplicated – and the same is the case with our data processors. We work closely with our suppliers and monitor that they comply with the agreements.
  • If you want to receive and/or delete your data, please contact gdpr@roskilde-festival.dk.