QUESTIONS AND ANSWERS ABOUT SMART TICKET

Get a handle on all the details of Smart Ticket where you pay your full festival ticket over five instalments.

What is Smart Ticket?
Smart Ticket is a way for you to pay for your full festival Ticket in instalments. The payment is automated and will be deducted from your credit card in 5 instalments. Apart from a one-time signup fee, there are no extra fees included in your Smart Ticket. And if you change your mind, you’ll get a full refund (excl. the one-time signup fee) as long as you cancel your Smart Ticket before 28 February 2023.

How much does it cost?
The ticket costs the same as an ordinary Full Festival Ticket (2.400 DKK + fee) but is split into 5 instalments of 480 DKK and a one-time signup fee. The first installment will be deducted from your account when you sign up. You don’t pay extra, and there are no hidden fees.

Are all payments automated?
Yes. As soon as you have signed up for your Smart Ticket, you can sit back and look forward to Roskilde Festival 2023. All instalments are automatically paid and will be deducted from your credit card on the 1st of every month until 1 March 2023. The first installment will be deducted from your account when you sign up. It is your responsibility to manage your payment plan and to make sure your payment information is up-to-date.

Why is the ticket fee higher if I buy a Smart Ticket instead of a normal Full Festival Ticket?
The ticket price is the same whether you pay in instalments with Smart Ticket or pay the full amount at one time. Smart Ticket has a higher ticket fee because there are more costs associated with selling this type of ticket than the normal Full Festival Ticket. That is partly due to the differentiated payment plans, reminders of non-payments and refunds after ticket cancellations. The ticket fee is only payed upon signing up and NOT at each instalment.

What if I lose my credit card?
If we are unable to deduct payment from your credit card (for example if your credit card is lost, stolen or expired) you will receive an e-mail and a text with a link to renew your payment information after the deduction has failed. If you haven’t renewed your payment information within 3 days, your Smart Ticket will be cancelled, and you will be refunded in full (excl. the one-time signup fee) within 30 days.

How old do I have to be to sign up for Smart Ticket?
You must be at least 18 years old to sign up for Smart Ticket. If you are under 18 years old, a person older than 18 must sign up for you.

Can I buy more than one Smart Ticket at a time?
Sorry, no! If you wish to buy more than one ticket you’ll have to do it in two or more turns. If you need to cancel your tickets, you need do this in two or more turns as well with each subscription ID.

Can I use a Special Camping add-on together with my Smart Ticket?
Yes. Once the Special Camping products go on sale, you are welcome to buy the camping you require. Please note that Special Camping products are non-refundable.

When does the offer end?
Signup opens 31 October and closes 21 November 2022. You must sign up before this date to use this offer, unless Smart Ticket has sold out beforehand.

Do I get my ticket immediately?
You have reserved a ticket for Roskilde Festival 2023 as soon as you have signed up for Smart Ticket. After your last payment is deducted from your credit card, Ticketmaster will send your ticket. You will receive the tickets within April 2023.

Is there a name on the ticket?
Yes, but the name on the ticket does not restrict the ticket to that person. So don't worry if a friend bought your ticket or you received it as a present.

How do I login to ‘My Account’?
As soon as you have signed up for a Smart Ticket you can use your email-address and subscription ID to login to 'My Account'. Here you can follow your payments, update your payment info or cancel your ticket. Your login information is confidential, and you may not disclose it to any third party. In addition to your name, no personal information is available on 'My Account'.

How do I cancel my Smart Ticket?
You can cancel your Smart Ticket any time before 28 February 2023 by logging into 'My Account' and click on 'Cancel subscription'. Your payments will be refunded in full to your credit card within 30 days. The one-time signup fee is non-refundable.

How do I update my payment information?
You can update your payment information by logging into 'My Account' and click on 'Update payment info'. Your payment info will be updated and ready for your next instalment.

Will I be refunded if I change my mind?
As long as you cancel your Smart Ticket before 28 February 2023, all your payments will be refunded within 30 days after your cancellation. The one-time signup fee is non-refundable.

Is Ticketmaster Fan Guarantee available for Smart Ticket?
No, but you can cancel your Smart Ticket any time before 28 February 2023 by logging into 'My Account' and click on 'Cancel subscription'. Your payments will be refunded in full to your credit card within 30 days. The one-time signup fee is not refundable.

Is Ticket Transfer available for Smart Ticket?
Yes. After your last payment has been deducted from your credit card and you have received your ticket from Ticketmaster, you can useTicket Transfer.

Is Ticketmaster Resale available for Smart Ticket?
Yes. After your last payment has been deducted from your credit card and you have received your ticket from Ticketmaster, you can use Ticketmaster Resale.

Can I sign up for a Disabled With Companion ticket via Smart Ticket?
Yes. You can choose a 'Disabled With Companion' ticket when you sign up for Smart Ticket. Please note, that you must be able to provide documentation for your need for a companion, either in the form of a companion card or an approval from handicapservice@roskilde-festival.dk.