PRACTICAL INFO

Apart from regular camping (included in your full festival ticket), we also offer a number of Special Camping products.

We also offer a number of unique audience-driven communities where you help shape the look and feel of the area.

The camping area opens Saturday 26 June. The main festival site opens Wednesday 30 June at 17:00.

If you have any questions regarding COVID-19, please have a look at our Q&A. Here we answer the most frequently asked. If it doesn’t answer your question, please write to us at info@roskilde-festival.dk.

Full festival ticket:
Ticket for the entire festival from Saturday 26 June until Sunday 4 July when the campsite closes. Price: DKK 2250 ex. fee. The days with full music schedules are the last four days of the festival, from 30 June till 3 July.

One-day ticket:
You have the opportunity to buy One-Day tickets to the following days; Wednesday 30 June, Thursday 1 July, Friday 2 July and Saturday 3 July. Every One-Day ticket/wristband is valid from 8am until 10am the next day.

With a One-Day wristband you have access to the same areas as with a regular festival wristband (Campsite, Festival Site etc.).

You are only allowed inside the areas in the period where the wristband is valid.

It is not allowed to stay at the Campsite or any other place inside the area after the validity of the wristband (from 8am until 10am).

One-Day tickets:

• Wednesday 30 June: Valid from 8am to 10am the next day. Price: 1100 DKK* ex. fee
• Thursday 1 July: Valid from 8am to 10am the next day. Price: 1100 DKK ex. fee
• Friday 2 July: Valid from 8am to 10am the next day. Price: 1100 DKK ex. fee
• Saturday 3 July: Valid from 8am to 10am the next day. Price: 1100 DKK ex. fee

*Wednesday 30 June the Main Festival Site opens at 5pm.

Remember to bring your ticket, which you will have to present at the Entrance. Here, it will be exchanged to a One-Day wristband.

We don’t sell one-day tickets to the first four days of the festival.

Smart Ticket
Smart Ticket is a way for you to pay for your full festival Ticket in instalments. You can choose between 5 or 9 instalments where you pay a fixed rate every month. The payment is automated and will be deducted from your credit card in 5 or 9instalments. Apart from a one-time signup fee, there are no extra fees included in your Smart Ticket. And if you change your mind, you’ll get a full refund (excluding signup fee) as long as you cancel your Smart Ticket before 31 March 2020. What's not to like?

The ticket costs the same as an ordinary Full Festival Ticket (2250 DKK + fee) but is split into 9 instalments of 250 DKK or 5 instalments of 450 DKK and a one-time signup fee. The first instalment will automatically be deducted from your account 1 August 2019 or 1 December 2019 depending on which plan you have chosen. You don’t pay extra, and there are no hidden fees.

Name on the ticket?
The name on the ticket does not restrict the ticket to that person. So don't worry if a friend bought your ticket or you received it as a present. You can still use it.

Buying tickets at the entrance
If tickets aren’t sold out before the festival begins, you can buy them at the entrance at a slightly higher price.

If you have any questions regarding COVID-19, please have a look at our Q&A. Here we answer the most frequently asked. If it doesn’t answer your question, please write to us at info@roskilde-festival.dk.

You have to be at least 15 years old to be on your own at Roskilde Festival, but please remember that Roskilde Festival is a big city where everybody is partying all the time, so it is a good idea for you and your friends to stick together.

Children’s tickets (10-14 y.o.) are sold only at the entrance (regardless if the festival is sold out). In order to buy a children’s ticket, the child must be accompanied by an adult ticket holder known to the child. The child’s Social Security Card will be required.

For children aged 10-14 the price is 1300 DKK ex. fee for a full festival ticket and 500 DKK ex. fee a one-day ticket.

Children under 10 years of age have free admittance if accompanied by an adult known to the child with a valid Roskilde Festival wristband.

Young people aged 15 or older are charged full ticket price.

Please note that it is illegal in Denmark to serve alcohol to anyone under the age of 18 in bars and restaurants. Supermarkets can sell alcohol (below 16,5%) to customers aged 16.

The camping area opens Saturday 26 June. The main festival site opens Wednesday 30 June at 5pm.

Your wristband gives you access to the festival. If your wristband is damaged or broken, please contact one of the ticket offices where the individual case will be assessed. If your wristband is stolen, you must report the theft to the police and bring a copy of the police report to the nearest ticket office where the individual case will be assessed. Stolen wristbands are usually not replaced by Roskilde Festival.

Anyone caught without a valid wristband in the festival area will be liable to pay a penalty of DKK 3,500. Ouch!

Festival site closed at night
When the last concerts are over we close the festival site for the night. We open the gates again at 10am the following morning. We do this in order to clear space for deliveries of beer, water, food, etc., and to clean up the site.

Rules are boring, and we prefer to have as few as possible. So, here’s a few do’s and don’t’s. Please respect them.

Please don’t…

• Film towards the stages. Photos are fine, but please turn off the flash.
• Play too loud on your stereos (more info on dB levels under HEALTH & SAFETY).
• Crowd surf during concerts
• Set up tents in the fire access roads – that includes guy ropes.
• Use open fire at the campsite – we have designated areas for cooking.
• Bring generators to the festival
• Bring building materials nor larger furniture to the festival
• Put up flyers, stickers or other promotional products

Feel free to bring…

• Common lightweight camping furniture
• Folding and leaf tables
• Small deck and fodling chairs
• Sleeping mats/air mattresses
• White pavilions (3x3 methres, one per 16 people)
• Food and beverages to the campsite. At the festival site we’ll allow one container up to 0.5 litre (must be part of our refund system), but no glass.

Good to know
Tarpaulins and pavilions are practical and can create a great atmosphere. Just remember:

• A tarpaulin may cover only one tent, not several
• A maximum of one third of a pavilion may be covered by a tarpaulin

Things you may not bring:

Camping area:

• Bags with pre-collected refund bottles and cans
• Building materials and tools (without agreement)
• Furniture and the like (except standard lightweight, foldable camping furniture)
• Clothing that signals affiliation to a gang or violent environment
• Weapons and items to be used as weapons
• Huge stereos (need engine power to bring it? Then it’s too big!)
• Generators
• Pyrotechnics
• Drones (without agreement with festival security)
• Spray paint and permanent markers
• Fuel (except for trangia 1-litre bottles)

Festival site / inner festival area:

• All of the above
• Glass bottles
• More than ½ a litre of drinks. Must be opened. Lid may stay on plastic bottles.
• Bikes (without permission)
• Stereos
• Carts

Orange Stage and Arena Stage pits

• All of the above
• Banners and flags
• Big bags
• Glass bottles and cans

For your safety, the staff reserves the right to search for items mentioned above.

Roskilde Festival reserves the right to make changes in the programme. No reimbursement is issued in case of artist cancellations. Reimbursement is only offered in case of cancellation of the entire festival. If the entire festival is cancelled, tickets will only be refunded to the original buyer of the tickets. Roskilde Festival’s ticket provider, Ticketmaster Danmark, is not liable for the refunds in case of a cancellation of the entire festival. The purchaser of the ticket cannot claim any liability towards Ticketmaster in connection with the event, including Roskilde Festival’s cancellation of it or other deficiencies relating to the event. Any requests in this regard should be made to Roskilde Festival.  
 
Service charges, fees and potential delivery charges from Ticketmaster are not refunded.  
 
You can see your current reservations and purchases online on “My Account” on Ticketmaster

If you have any questions regarding COVID-19, please have a look at our Q&A. Here we answer the most frequently asked. If it doesn’t answer your question, please write to us at info@roskilde-festival.dk.

Didn't get your ticket in time? We recommend that you either:

• Volunteer
• Sign up to our waiting lists. It's the only way to make sure you don't buy fake tickets. You can find our waiting lists here:
  • Full Festival Tickets
  • One-day tickets
  • Special camping

• You can also contact Ticketmaster at +45 70 15 65 65 in case any tickets are available for sale through Ticketmaster’s exchange service.

Please note: We cannot provide information about your position in the queue, but we'll keep our fingers crossed that you get your ticket(s).

Can I check if my ticket is valid if I bought it somewhere else? (Viagogo, DBA etc.)
No, the only way to make sure you purchase a valid ticket is by signing up to our waiting list.

Can I swap my one-day ticket to a full festival ticket?
Nope, tickets can't be swapped or changed to another type of ticket.

I bought a ticket / product that I no longer need. What to do?
You can sell your tickets through Ticketmaster’s exchange service. Please note that you can only use this service to sell products that are sold out.

But... it looks like there are still tickets on Viagogo and other vendors?
We strongly advise everyone not to buy tickets through any other vendor than Ticketmaster. Tickets sold anywhere else are often sold at a higher price and aren't necessarily valid. Read more.

Other questions?
Please get in touch with Ticketmaster if you have any further questions about tickets.

Can I bring a companion to Roskilde Festival?

If you are disabled and need to bring a companion with you to Roskilde Festival, there are plenty of opportunities to do so. As proof of your needs you must be able to present

• A companion card issued by Danske Handicaporganisationer or
• A corresponding foreign card (see list below).

If you do not have such a card but nevertheless believe that you are eligible to bring a companion with you for free, please write to handicapservice@roskilde-festival.dk.

How will my companion gain access?

• If you are a guest, you must purchase a Disabled-with-Companion ticket at Ticketmaster. They are sold both as full festival tickets and one-day tickets. If you’ve already bought a regular ticket, Ticketmaster can help you switch it to a Disabled with Companion ticket.
• If you are volunteer, please contact your team leader.
• You and your companion must accompany each other when arriving at Roskilde Festival.
• You must be able to provide documentation for your need for a companion, either in the form of a companion card or an approval from handicapservice@roskilde-festival.dk.

About companions

• You may bring 1 companion with you to Roskilde Festival. The companion can be replaced by another during the festival: when your one companion leaves the area, another may come in and take over.
• If you are a guest, you and your companion will receive regular wristbands. A Disabled-with-Companion ticket does not allow access to special areas. You must use the regular audience entrances.
• If you are volunteer, your companion will have access to the same areas that you have access to.

Practical information  

• There are many accessible toilets at Roskilde Festival. Most accessible toilets are locked so that they can only be used by people with special needs.
• Most of the stage areas have podiums that are designed for people in wheelchairs, etc.
• Roskilde Festival has a campsite, "Handi-camp", which is designed and reserved for guests with special needs or disabilities. If you have questions or special needs that we can take into consideration, please write to handicapservice@roskilde-festival.dk.

RF Our Way (Facebook group)

Join RF Our Way on Facebook to be part of the community, ask questions and share experiences about Disability Service at Roskilde Festival.

Foreign companion cards accepted on par with a Danish companion card:

• Austria: Behindertenpass
• Belgium: EU Disability Card
• Cyprus: EU Disability Card
• Czech Republic: ZTP Card
• Estonia: EU Disability Card
• Finland: EU Disability
• France: Carte mobilité inclusion (CMI)
  
• Germany: Schwerbehindertenausweis
• Italy: EU Disability Card
• Luxembourg: Behindertenausweis – Carte d'invalidité
• Malta: EU Disability Card
• Netherlands: OV-Begeleiderskaart
• Norway: LeDsagerbevis
  
• Romania: EU Disability Card
• Slovenia: EU Disability Card
• Spain: Tarjerta de Discapacidad
• Sweden: PlusPolare-kart (contact your local municipality)
• Switzerland: Begleiterkarte
• United Kingdom: CEA Card CEA Card eller Blue Badge

Roskilde Festival is cashless. This means that you can only use a debit or credit card when you are at Roskilde Festival. We accept all major cards.

We provide Wi-Fi hotspots in selected areas of the festival site. It's a good thing to have when you need to update your festival app.

It is allowed to take pictures with still cameras and mobile phones (no flash) in front of the stages. The audience is not allowed to record sound or video. Filming and recording is allowed on the campsite.

It is not allowed to take photos or record audio/video for commercial use without a written agreement with the Roskilde Festival marketing department.

Your safety matters to us, and we want you to feel safe at Roskilde Festival, so you can have a great time with your friends.

To ensure the safety and well-being of our guests, festival security will make routine checks, including searching for items forbidden at the festival.

Want to read more about our work with safety and preparation? Head over here.

See the list of forbidden items below. You can also read more about the guards and police's presence at the festival below.

The police will be present at the festival, but if you have any enquiries please go to the police station at Skovbogade 3, 4000 Roskilde or call +45 114.

In case of emergency, the police recommend that you use the '112' app, which can track your location and make it easier for the ambulance service to locate you.

If you wish to report theft, please use politi.dk

Things you may not bring to Roskilde Festival:

Camping area

• Bags with pre-collected refund bottles and cans
• Building materials and tools (without agreement)
• Furniture and the like (except standard lightweight, foldable camping furniture)
• Clothing that signals affiliation to a gang or violent environment
• Weapons and items to be used as weapons
• Huge stereos (need engine power to bring it? Then it’s too big!)
• Generators
• Pyrotechnics
• Drones (without agreement with festival security)
• Spray paint and permanent markers
• Fuel (except for trangia 1-litre bottles)

Festival site / inner festival area

• All of the above
• Glass bottles
• More than ½ a litre of drinks. Must be opened.
• Lid may stay on plastic bottles.
• Bikes (without permission)
• Stereos
• Carts

Orange Stage and Arena Stage pits

• All of the above
• Banners and flags (outside the pits is fine!)
• Big bags
• Glass bottles and cans

For your safety, the staff reserves the right to search for items mentioned above.

We encourage everyone to download the 112 app which both calls the Danish emergency service and gives your GPS coordinates to make help get to an accident quicker.

We are teaming up with the Danish Health and Medicines Authority to launch the Music Against Drugs campaign. The purpose of the campaign is to stress that music venues and festivals are against drugs, and that we want to help young people say no to drugs in our environment.

The festival wants to support the view that drugs do not belong together with music – and that using drugs is a very bad idea because it is illegal and dangerous.

Each year festival-goers miss out on lots of great music because they are intoxicated by drugs or alcohol. We think that's a pity. Music is a fantastic stimulant in its own right. Music is what brings us together, creates extraordinary experiences and leaves a lasting impression. In itself, music has the ability to create a euphoric atmosphere, but you will miss out on this if you are intoxicated by drugs. Most drugs make you slow, so your brain will quite simply not pick up all the nuances of the music.

We’re in a new digital era with a much needed focus on personal data. We want to be fully transparent about what we do with the data we have on you and where we get it from. Look here for some of the cases in point.

For the volunteer privacy policy, please look here.

Roskilde Tourist Information can help you with practical information about the city of Roskilde. The address is Stændertorvet 1 in central Roskilde (phone +45 46 31 65 65). You can also go to visitroskilde.dk or download the Roskilde Live app, a guide to cultural experiences in the town of Roskilde. The app is only available in Danish.

If you have questions regarding your own function as a volunteer, please have a look at the information section on People. Hopefully, you will find answers for your questions there.

If you have any questions regarding COVID-19, please have a look at our Q&A. Here we answer the most frequently asked. If it doesn’t answer your question, please write to us at info@roskilde-festival.dk.